Privacy Policy

1. Information We Collect

When you submit a form, request a quote, download our cleaning checklist, or use our chat widget, we may collect:

• Contact Information: Your name, email address, phone number
• Service Details: Information about your cleaning needs, property type, and location
• Communication Records: Messages sent through our forms or chat widget
• Technical Information: IP address, browser type, device information for analytics purposes

2. How We Use Your Information

We use your information to:

• Respond to your cleaning service inquiries and provide quotes
• Schedule and deliver cleaning services
• Send you the requested cleaning checklist and related materials
• Communicate with you about your bookings and service updates
• Send marketing communications (only with your consent)
• Improve our website and services through analytics
• Comply with legal obligations

3. CASL Compliance – Electronic Communications

4. How to Unsubscribe

You can unsubscribe from our marketing communications at any time using any of these methods:

• Email Unsubscribe Link: Click the "Unsubscribe" link at the bottom of any marketing email
• Email Request: Send an email to [email protected] with "Unsubscribe" in the subject line
• Phone Request: Call us at 416-846-0292 and request to be removed from our mailing list

Please note: Unsubscribing from marketing communications will not affect transactional emails related to services you have booked (e.g., appointment confirmations, service updates).

5. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: Trusted third-party vendors who help us operate our business (e.g., email service providers, scheduling software) under strict confidentiality agreements
• Legal Requirements: When required by law or to protect our legal rights
• Parent Company: We may share information with our parent company, Maid In Haven, for operational and service delivery purposes

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Marketing contact information is retained until you unsubscribe.

8. Cookies and Analytics

We use Google Analytics to understand how visitors use our website. This service uses cookies to collect information such as page views, time spent on the site, and traffic sources. This data is collected anonymously and used to improve our website experience.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., our parent company Maid In Haven). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.